FAQ
Shipping
Forest to Plate ships for free in Belgium from purchases of €50 and more.
For Netherlands, France, Germany & Luxembourg a flat fee of €15 applies.
Rate outside EU: on request
Shipments take an average of 3-6 business days.
A track and trace code is provided if available.
Returns
Return your purchase within 14 days of receipt.
Original order will be cancelled, money spent on items will be sent back as a gift voucher (valuable for 365 days), as soon as items are returned ( see below), and never in cash.
In case of changing an article, order will be cancelled, money spent on items will be sent back as a gift voucher (valuable for 365 days), as soon as items are returned ( see below )and never in cash.
Contact shop@foresttoplate.com and mention your order number. Shipping has to be covered by the customer. Item cannot be used in any way by the customer.
Put the item you would like to return back in the original packaging, include the packing slip, make sure it’s adequately packaged and send it to:
Forest to Plate
Lijsterstraat 10
9860 Balegem (Oosterzele)
Discounts: General rules
- Coupon cannot be used in conjunction with other coupons or discounts
- Only valuable for previously used email address
- Discount can be subject to change
- Let us know if a discount would not work
- Discount will pop up automatically when entering your emailadres
- Click on coupon to use it
- Only applies on products in www.foresttoplate.shop, not on activities and stays.
- Discount cannot be exchanged into money
Step by step
- Choose your products and go to checkout
- Enter your email address
- Coupon code will appear, click on coupon to use it
- A 5% discount will appear on final checkout
Discount groups
Forest To Plate family member
All members of the forest to plate community that have either booked a course or a glamping stay.
Returning customer
Subject to get a 5% discount on their future purchases
Velt, Natuurpunt & other members
5% discount, Send us an email to confirm your discount (see general rules)
B2B Business partners
5% discount (see general rules)
General conditions
The following words in these Terms and Conditions have meaning as written behind them, unless the context in which they are used proves different.
consumer means the natural person who does not act on behalf of the purposes which are related to commercial, company, trade or professional activities;
Day means business day;
Digital content means data which is produced and delivered in digital form;
Sustainable data carrier means every tool – which also includes e-mail – that a consumer or Forest to Plate has made available to save information that is addressed to him personally for future reference or use during a period that is agreed upon in the purpose for which the information is meant to be used, and from which the saved information can be reproduced unchanged.
Right of withdrawal means the possibility for a consumer to remotely withdraw from the agreement within the cooling off period.
Forest to Plate means the enterprise Forest to Plate. Draps domstraat 28, 1020 Brussels, BE. VAT number: BE0633554312
Website means the website of Forest to Plate, being www.foresttoplate.shop
applicability
These terms and conditions apply to every offer of Forest to Plate and every remote agreement between Forest to Plate and a consumer.
Before the remote agreement is made, the text of the terms and conditions is electronically made available to the consumer in a manner in which can be easily saved on a sustainable information carrier. If this is not reasonably possible, then Forest to Plate shall inform about how the terms and conditions can be read through electronic means or at the request of the consumer send the information electronically or by other means without any added charges, before the remote agreement is concluded.
In case specific product or service conditions are applicable alongside the general terms and conditions, the second is correspondingly applicable and the consumer can appeal to the applicable conditions which are most favourable for him.
offer
Forest to Plate is not bound to apparent mistakes and/or apparent errors in the offer of products, digital content and/or services.
Every offer contains information such that the consumer clearly takes notices of the rights and obligations that are bound to the acceptance of the offer.
agreement
The agreement is established when the consumer accepts the offer and the associated conditions are met.
In case the consumer has accepted the offer through electronic means, then Forest to Plate will promptly send a receipt confirming the acceptance of the offer through electronic means.
right of withdrawal
The consumer can terminate an agreement regarding the purchase of a product within the cooling off period of 14 days without penalty and without giving any reason.
The cooling off period mentioned in article 1 is valid from the day following, the consumer or a third party assigned by consumer, who is not the transporter, has received the product, or:
if the consumer has purchased several products in the same order: the day on which the consumer, or a third party assigned by the consumer, has received the final product. Forest to Plate can, only if the consumer has been clearly informed about this prior to the ordering process, refuse an order of multiple products if the shipping dates are different;
If the delivery of a product consists of different shipments or parts: the day on which the consumer, or a third party assigned by consumer, has received the final shipment or the final part; or with conditions for frequent delivery of products during a set period: the day on which the consumer, or a third party assigned by consumer, has received the first product.
exercising the right of withdrawal
When the consumer makes use of the right of withdrawal, he will make this known to Forest to Plate within the cooling off period through the withdrawal form or if different unequivocally so.
As soon as possible, but within 14 days after delivery, the consumer will send the product back or return this to (a representative of) Forest to Plate. The consumer will return the product with all delivered accessories, if it is reasonably possible in its original state and packaging, compliant with the instructions given by Forest to Plate.
The risk and burden of proof for timely and correctly exercising the right of withdrawal falls upon the consumer.
The consumer will carry the direct costs for the return of the product.
obligations of Forest to Plate with withdrawal
If Forest to Plate has made the withdrawal by the consumer possible through electronic means, he will unequivocally send a receipt of this message.
Forest to Plate will compensate the original purchase of the consumer, excluding the eventual delivery costs charged by Forest to Plate for the returned product immediately, though within the 14 days following the day that the consumer has made the withdrawal known. Unless Forest to Plate offers to personally retrieve the product, then he can wait to refund until he has received the product or until the consumer shows that the product has been returned, depending on which date is sooner.
Forest to Plate uses the same method for reimbursement that the consumer has used, unless the consumer agrees with another method. The reimbursement is completely free for the consumer.
compliance agreement and extended warranty
Forest to Plate warrants that the products and/or services meet the agreement, the specifications mentioned in the offer and the reasonable demands of fitness and/or use and on the date of establishment of the agreement existing legal regulations and provisions.
In any case, no claim can be made to that which is mentioned above in this article (i) willful damage or by negligence, (ii) bij regular wear and/or (iii) with damage resulting from ignoring the operating instructions or operational requirements.
Extra warranty provided by a supplier, manufacturer or importer of Forest to Plate, does not impede the legal rights and claims that the consumer can invoke on grounds of the agreement against Forest to Plate, if Forest to Plate has failed to meet his part of the agreement.
Extra warranty means every commitment of a supplier, importer or producer of Forest to Plate, in which he assigns certain rights and claims to the consumer, which exceed the legal obligations he has in case he has failed to meet his part of the agreement.
execution and delivery agreement
Forest to Plate will observe the greatest possible care when receiving and executing the orders of products and evaluating requests for the delivery of services.
The place of delivery is the address that the consumer has made known to Forest to Plate.
The consumer must supply Forest to Plate with the correct address and email address. Any changes in this must be communicated with Forest to Plate in a timely fashion. If the consumer has given a wrong address for delivery, then the extra costs will be charged to the consumer.
Delivery takes place while the supplies last.
The ownership of the delivered products transfers to the consumer after the amount due is paid in full. The risk of the products transfers to the consumer at the moment of delivery.
Forest to Plate shall complete the order in no more than 30 days, unless another delivery term has been agreed upon. In case the delivery is delayed or if a delivery cannot be or can only be partially completed, the consumer will receive a message of this in no more than 30 days after he has made the order. In this case the consumer has the right to terminate the agreement without any extra charges.
After terminating the contract in compliance with the previous paragraph, then Forest to Plate will immediately reimburse the sum paid by the consumer.
The risk of damage and/or loss of the products rests on Forest to Plate up until the moment of delivery to the consumer or a representative made known to Forest to Plate in advance, unless different has been specifically agreed upon.
payment
Unless otherwise stated in the agreement, the amount due to be paid by the consumer are to be paid in full no more than 14 days after the start of the cooling off period of if there is no cooling off period within 14 days after the agreement has been made. If the agreement has been made for the delivery of a service, this period will start on the day that the two has received confirmation of the agreement.
The consumer has the obligation to report errors in given or written payment information immediately to Forest to Plate. Payment orders for banking institutions are at the risk of the one giving the order (or authorisation) for payment.
odds
Forest to Plate and the consumer are not bound to meet any obligation, if they are hindered in this by a circumstance that is not regarded as their responsibility by virtue of the law, legal action or according to generally accepted standards.
complaints
Forest to Plate has a sufficiently known complaint procedure and handles any complaints made in accordance with the complaint procedure.
Complaints about the execution of the agreement are to be submitted clearly and completely to Forest to Plate as soon as the consumer has detected the faults,
Complaints submitted to Forest to Plate are to be answered within a period of 7 days from the date the complaint has been received. If the complaint requires a foreseeable longer processing time, then Forest to Plate will make this known to the consumer within 7 days, indicating when the consumer can expect a full answer.
privacy and safety
Forest to Plate respects the privacy of the consumer. Forest to Plate handles all personal details given to her according to the current regulations, in particular the Personal Data Protection Act. The consumer agrees to this handling. To protect the personal information of the consumer Forest to Plate will manage suitable security measures.
additional
Any deviations of these terms and conditions can only be met by written agreement. No rights may be derived from the deviations in relation to subsequent legal relationships.
The administration of Forest to Plate is, unless proven differently, seen as proof of request and/or orders of the consumer. The consumer agrees that electronic communication can be seen as evidence.
Forest to Plate is justified to transfer the rights and obligations to you to a third party with a single notification.
If and to the extent that any provisions of the terms and conditions are declared null and void, it shall in no way affect the remaining provision from being enforced. Forest to Plate shall then establish a new provision to replace the void provision, where the spirit of the void provision will be observed as much as possible.
applicable law
The agreements, and all consequent non-contractual obligations between Forest to Plate and the consumer in relation to these terms and conditions apply exclusively to Belgian Law
